The wire guy’s strategies: specialist declaring to be effective for times Warner cable tv is advising all on Reddit

The wire guy’s strategies: specialist declaring to be effective for times Warner cable tv is advising all on Reddit

Someone declaring as a period Warner cable tv professional is actually spilling strategies on Reddit.

Opportunity Warner Cable, the second-largest company of television and internet service in the us, advised Quartz it is exploring the listings. “We’re not able to verify when this person is a present or previous staff member,” a spokesman said.

Reddit individual cableguy_the begun an “Ask myself Everything” (AMA) bond, publishing images of their ID badge and consistent as proposed proof of his task. Their solutions to the inquiries arriving are extremely candid. Here are a few shows (typos maintained).

On Comcast’s pending exchange period Warner wire:

We desire the merger since recent class responsible is the worst in latest records. Many acquiring fired as a result of difficult metrics. Most of the electricity has-been directed at customer service staff and stripped from individuals who really go to the houses and fix troubles . It’s a mess plus the organization is run like crap IMHO [in my modest opinion].

Regarding pressure between gurus and customer care associates:

Yea customer service representatives and specialists tend to be battling a conflict that not one person sees. We hate all of them, they detest you. They determine clientele the issue is the equipment if it rarely was. We inform people to simply disregard precisely what the man in the telephone states because it is likely that good, he’s got never wired a house, strung a drop or repaired cable.

On what’s actually wrong together with your hookup:

Don’t feel 50per cent of what the representative regarding the phone informs you. Simply set up the technology. Let him work. He’s done this earlier. The representative merely answers cell phones. it is almost NEVER the equipment inducing the problems.

From the information to get best assistance:

When a technical comes ,ask for his supervisors amounts. Simply tell him it isn’t burning him but to intensify an issue. He could name their sup to ensure its cool but that will help.

On what’s avoiding faster net grab rates:

Actually, fundamental analogue cable tv. It requires up sooo much bandwidth . 1 channel per regularity vs bonding numerous frequencies to supply 8 channel for a downstream and 4 for an upstream . As we run 100per cent digital tv.. Web will receive quicker. Furthermore congestion. If you’re around a college it’s the worst . Granny might use her 15 meg for mail and searching but young Johnny college or university child sucks up the bandwidth in your community making use of netflix and torrenting and gaming. However they spend exactly the same. IMHO what would correct this can be capping facts and providing folks uncapped speeds.

On why splitting your own cable hookup is actually a bad idea:

Installing a splitter to simply attenuate the signal is truly stupid we have activities also known as attenuators that do this without adding unnecessary splitter. But it is correct that excessively signal is equally as poor as lack of we phone that distortion

On whether this Reddit AMA will cost him his tasks:

I might feel fired based just who captures me personally. I might will also get an added bonus the so difficult to tell using way this provider is currently organized.

As to how Wi-Fi signals were unreliable, and may become vanquished by doorways and walls:

Indeed best shown. Plaster walls specifically.Solid wood doors, in a cellar once the router is on another floor or vice versa. Wifi is a fickle monster.

In your “broken” wire modem:

Yea I hear this a lot. I would personally state in confirmed season I’d state 5% of this modems We switched are really bad. We would a lot of canine and pony show and merely swap it in any event. The problem is always not products appropriate. Modems either work or they don’t. There is certainly therefore little in-between. These are generally quite simple systems. You will find show users using my notebook every little thing working perfectly, subsequently turn back once again to her products and everything goes to shit. They still demand a unique modem..Its insanity.

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